Refund policy

SheetMark Pro is a one-time USD 39 purchase.It is not a subscription, has no recurring billing, and has no future renewal to cancel. Paddle shows applicable tax, currency conversion, and the final total before payment is authorized.

Start a request through Paddle.netor the support link in the Paddle receipt. Paddle assesses requests under its refund policy and buyer terms together with any mandatory law that applies to the purchase.

Nothing in this policy limits a statutory withdrawal, refund, repair, replacement, or other consumer right that applies.

Keep the checkout tab open while the key is delivered. If payment completed but the license page does not show a key, first useTry again in that same tab within ten minutes. If that fails, email needlylabs@gmail.com with the Paddle Transaction line and visible error text.

Do not send card details, source files, barcode values, project data, output files, a license key, or a claim credential.

A completed refund, charge reversal, or provider decision may end the Pro entitlement and prevent later validation. The Free 100-label workflow remains available. Files already exported remain in the user-selected filesystem location; SheetMark does not keep a cloud project or output history to delete or recover.