Support

Contact

Email needlylabs@gmail.com. Do not email customer records, access tokens, passwords, payment details, or database exports. Include the store domain, DueIn version, approximate UTC time, and the visible error text.

Initial setup

1. Install DueIn and approve only its listed Shopify permissions.
2. Add and confirm an inbound shipment with exact variant quantities and an expected date.
3. Explicitly enable the intended variant on the Preorders page.
4. Add the DueIn preorder block to the product template.
5. Add the DueIn preorder-status block to Customer Accounts.
6. Place and cancel test orders before using DueIn with live orders.

Safe recovery

Use Operations to review failed webhooks and allocation exceptions. Fetch the current Shopify order by GID only after reviewing it in Shopify. DueIn preserves existing allocations when a change lacks incoming capacity.

Cancellation boundary

A customer request does not cancel an order. Authorized store staff must confirm that the entire order will be irreversibly cancelled, refunded to original payment methods, restocked, and notified by Shopify.

Privacy requests

Authorized staff can download a customer data-request export from Operations for 30 days. Shopify's authenticated redaction workflows remove matching operational records. See the DueIn privacy policy.