Refund and cancellation policy

Cancel a renewal

When sales are open, use the link in the Paddle receipt or Paddle's buyer portal to cancel before the next renewal. Cancellation prevents the next annual charge. Unless Paddle or applicable law requires otherwise, Pro normally remains available until the end of the period already paid for.

Request a refund

Start a request through Paddle.net or the support link in the Paddle receipt. Paddle assesses requests under itsrefund policy andbuyer terms together with any mandatory law that applies to the purchase.

An annual subscription is not automatically prorated only because it is cancelled partway through the billing period. This does not limit any statutory withdrawal, refund, repair, replacement, or other consumer right that applies.

Non-delivery or a technical problem

If checkout completed but no license is shown, or a current license cannot be activated on a supported Windows device, email needlylabs@gmail.com. Include the Paddle transaction reference and visible error text, but never attach a bank statement, PDF, output, password, license key, or extracted financial content.

Effect of cancellation or refund

A scheduled cancellation normally leaves Pro available through the paid period. An immediate cancellation, refund, charge reversal, or provider decision may end the entitlement earlier. Files already exported remain where you saved them; PDF Anything does not keep a document history to delete or recover.